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Revenue · Madrid

Customer Support Specialist - Accounting ES

We usually respond within a week

Shine is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

Costumer Support at Shine

Our Customer Support team is at the heart of the customer experience, helping businesses and accounting professionals get the most value from our software every day. We don't just solve issues—we build trust, empower users, and continuously improve our products through customer feedback.

As part of the team, you will:

  • Deliver an exceptional support experience across every customer interaction.

  • Partner closely with Product, Engineering, and other internal teams to improve our solutions.

  • Turn customer feedback into actionable product improvements.

  • Help customers adopt and maximize the value of our tax and accounting software.

  • Contribute to customer satisfaction, retention, and long-term success.

👀Your Role as a Customer Support Specialist - Accounting ES

As a Customer Support Specialist - Accounting ES, you'll be the trusted point of contact for our customers, ensuring they receive timely, accurate, and high-quality support while using our tax and accounting software.

In this role, you will:

  • Provide functional support and resolve customer inquiries related to our software solutions.

  • Assist accounting firms, professional practices, and businesses with tax, accounting, and administrative processes.

  • Guide customers on accounting entries and regulatory compliance within the platform.

  • Support billing and collections workflows, ensuring customers can efficiently use the relevant features.

  • Troubleshoot issues and escalate complex cases when needed.

  • Identify recurring customer challenges and communicate product improvement opportunities.

  • Educate users on best practices to maximize adoption and effective use of our solutions.

  • Collaborate with cross-functional teams to continuously enhance the customer experience.

📋About you

You're customer-focused, detail-oriented, and enjoy solving problems. You combine strong accounting knowledge with excellent communication skills, enabling you to translate technical or regulatory topics into simple, practical guidance for customers.

We're looking for someone who has:

  • Vocational Training (FP) in Administration & Finance, Business Administration (ADE), or a related field.

  • Previous experience in an accounting firm, professional practice, tax consultancy, or a customer support role for business software.

  • Solid understanding of accounting, taxation, and administrative regulations.

  • Experience working with tax and accounting software.

  • Advanced Excel skills and proficiency with Microsoft Office.

  • Excellent verbal and written communication skills.

  • A strong customer-first mindset with a passion for helping others.

  • Great organizational and time management skills.

  • A proactive approach to problem-solving and continuous learning.

  • The ability to work collaboratively in a dynamic, team-oriented environment.

Our recruitment process

1️⃣ 30' call with Talent Acquisition

2️⃣ 60' interview with Hiring Manager

3️⃣ 30' Meet the team

What we offer

  • Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.

  • Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.

  • Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches

  • Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.

Department
Revenue
Locations
Madrid
Revenue · Madrid

Customer Support Specialist - Accounting ES

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