About Shine

Shine exists to help freelancers and small business owners reclaim the joy of working for themselves.

Running a business shouldn't mean drowning in financial admin - it should be inspiring and rewarding. Our app brings banking, invoicing, accounting and admin together in one place, so entrepreneurs can focus on what matters most: growing their business and enjoying the freedom of working for themselves.

We're a multicultural team of over 400 people across France, Germany, Denmark and the Netherlands. By bringing together leading European fintechs like Shine, Kontist and Tellow, we've built a single, intuitive platform designed for simplicity, speed and accuracy - backed by local, award-winning support.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine should feel simple, transparent and genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

The Banking & Compliance team at Shine

Over the next year, we will build a best-in-class banking operations unit from the ground up, automating reporting cycles, eliminating noise, and freeing our team to do what matters most: generating the sharp, forward-looking insights that drive growth. This is a rare opportunity to shape not just a function, but a high-performing team culture, one where we consistently deliver and exceed our top-line targets.

Your role as an Onboarding Operations Team Lead (Banking)

We're looking for a leader who knows that operational excellence is the baseline, not the goal.

As our Onboarding Operations Team Lead, Banking, you will own the end-to-end account opening process for a diverse portfolio of business clients, from sole proprietors and independent professionals to complex multi-shareholder structures. But this role is about more than running a tight operation. It's about challenging how things are done, identifying what can be simplified, automated, or reimagined and then making it happen.

You'll be joining at a pivotal moment, as we scale into new international markets and raise the bar on what our onboarding function can deliver. That means navigating regulatory complexity with confidence, not caution, understanding risk deeply enough to make smart, decisive calls rather than conservative ones.

You'll lead a seasoned remote team, which calls for more than process management. It requires clarity of communication, the ability to bring people on a journey, and the presence to influence stakeholders well beyond your immediate team.

If you're energised by building, automating, and pushing boundaries while keeping compliance and quality firmly intact, this is the role for you!

📍 Job located in France (preferably) and/or Germany, with the possibility of two remote working days per week.

What You'll Be Doing:

· Leading People — Not Just Managing Them

You'll lead a remote team of onboarding specialists and set the tone for how they work. That means more than tracking performance; it means coaching, challenging, and developing people who are already good at what they do. You'll build a team culture rooted in ownership and accountability, where continuous improvement isn't a value on a wall but a daily habit.

· Owning Operational Excellence

You'll have full oversight of the end-to-end account opening process for our corporate clients, from sole proprietors to complex multi-shareholder structures. You'll hold the bar high on quality and compliance, monitor performance through meaningful KPIs, and stay close enough to the detail to spot friction before it becomes a problem. When you find it, you fix it.

· Driving Transformation — Not Just Supporting It

This is where you'll leave your mark. You'll actively lead the simplification and optimisation of onboarding processes, identify where automation can replace manual effort, and support the integration of AI-driven tools into day-to-day operations. You won't wait to be asked; you'll bring the ideas, build the case, and work cross-functionally with Compliance, Product, Tech, and Customer Support to make them happen.

· Scaling Across Borders

As we expand into new international markets, you'll play a hands-on role in adapting our onboarding processes for different jurisdictions, ensuring we're operationally ready to handle growing volumes without compromising on quality or compliance. You'll help build the scalable frameworks that allow us to grow with confidence.

What You Bring

· Your Background

You have solid, hands-on experience in KYB and KYC; business and customer verification are your core domains. You know how to navigate complex corporate structures, UBO mapping, and AML/CFT documentation requirements without losing pace. You’ve spent time in fintech, regtech, payments, or transformation teams within banking environments, and you’ve led operations teams through periods of real growth. Your track record shows teams that scaled well, processes that improved, and quality that held.

Multi-country exposure is a genuine asset you bring to the table. You communicate with clarity and confidence in English, in writing, in meetings, and in front of stakeholders. French, German, or Spanish is a bonus.

· How You Think and Work

You lead with clarity and drive accountability, but you’re equally comfortable digging into KPIs, SLA performance, and backlog data to make informed calls. You’re pragmatic and solution-oriented, you identify what’s broken, build the case, and get it fixed. You bring rigour to process improvement and a genuine appetite for automation, and you know how to work cross-functionally with product, data, and tech teams to get things shipped.

· Change doesn’t unsettle you

It’s where you do your best work. You know how to bring a team through transformation without losing momentum or trust along the way. You’re adaptable, commercially aware, and never caught waiting for someone else to lead.

You’re comfortable operating across borders and time zones, and you thrive in multicultural, fast-moving environments. Remote leadership isn’t a challenge for you; it’s just how you work.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, colour, racial or ethnic origin, religion, disability, etc., as per applicable law.

Our recruitment process

1️⃣ Initial call (30 min) with a Talent Partner

2️⃣ Interview with hiring manager (45-60 min)

3️⃣ Case study interview + personality and logic assessment feedback

4️⃣ A 30' introduction with the Chief of Banking, followed by a soft skills conversation to explore how we can best support your growth at Shine.